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FAQ

Small Scale Models Help & Advice

 

Please browse through our extensive FAQs to hopefully answer all of your questions, if your question still hasn’t been answered please email - questions.smallscalemodels@outlook.com 

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Terms and Conditions

 

To view our terms and conditions, please go to our T's & C's page here

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Privacy and cookies

 

For more information on our privacy policy and the way we use cookies please go to our privacy policy page here

 

Postage

 

How much is postage and packing?

 

  • Your postage cost is dependent on weight, please see the delivery page for more details.

 

How is my item delivered?

 

  • Once you have placed your order, we determine the most efficient method for delivery. We use Royal Mail, DHL, and UPS dependant on the size of your item and destination.

 

Can you deliver internationally?

 

  • Yes. When you complete checkout you can select your delivery address. We deliver to virtually every country in Europe plus North America, Canada, Australia, New Zealand, China and Japan.

 

If we are not showing delivery available to your country then you can still buy from us but please contact us for more information.

 

Can you ship to my International Mail Forwarding Service?

 

  • Yes. However please note that we can only accept responsibility for the item until the point it is delivered to them. We cannot consider claims for damage etc once the item has been delivered by your mail forwarding service. Similarly, we can only track your item to the point of initial delivery

 

How quickly will my purchase be shipped?

 

  • Very! All items are held in stock and available for immediate despatch. We pride ourselves on fast shipping and quality packaging so your purchase should reach you as soon as possible.

 

What if I am out when my item is delivered?

 

  • Items will normally require a signature on delivery from either our courier or Royal Mail. If you are out at the time of delivery the delivery agent will leave a card with instructions on how to receive your item.

  • If you have nominated a ‘Safe Place’ with Royal Mail then your item may be left there if you are out.

 

Products

 

Can you modify a model for me?

 

  • Sorry but we cannot modify or customise models. We only supply models as manufacturer intended and unfortunately cannot customise them in any way.

 

Can you find a model for me?

 

  • If there is a particular model you are looking for and have been unable to find then we are more than happy to see if we can find it. Email details to us – sales.smallscalemodels@outlook.com and we will see if it is available.

 

Can I pre order an item?

 

  • We do not normally accept pre-orders but on some items where there is likely to be high demand or small quantities available we do accept pre orders.

  • If an item is available in our store as a pre-order this is stated in the description along with estimated release date. Please be aware that release dates are only a guide and can often change slightly.

 

Payment

 

How can I pay?

 

  • We accept the following payment methods on this website

    • Mastercard

    • Visa

    • Visa Debit

    • Solo

    • Maestro

    • PayPal

    • Apple Pay

  • We regret we do not accept payment by bank transfer.

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About us

 

How do I contact you?

 

 

What are you opening hours?

 

  • Monday – Friday 0900 – 1700

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Can I visit the Small Scale Models store?

 

  • Sorry but we do not have a retail store.

  • We do however have stands at a number of Toy Fairs throughout the year where you can see and purchase a range of our products.

 

If I have a complaint, what should I do?

 

 

My Order

 

Can I return an item?

 

  • Yes. We operate a 14 day return policy if you wish to return your item.

  • Please contact us for full details.

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